Shipping policy
Fjordlings Shipping Policy
Thank you for supporting Fjordlings. Every Fjordling is carefully crafted, inspected, and packaged to arrive safely at your door.
Processing Time
Most orders are processed within 2–5 business days.
Limited edition, made-to-order, or custom-painted figures may require additional production time. If an item will take longer than expected, the estimated processing time will be noted on the product page.
Processing time does not include shipping transit time.
Shipping Rates
Shipping charges are calculated at checkout based on your order's weight, size, destination, and selected shipping method.
Domestic Shipping
We currently ship throughout the United States using trusted carriers such as USPS and UPS.
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout when offered
Delivery times are estimates and may vary due to weather, holidays, or carrier delays.
Lost or Delayed Shipments
If your tracking has not updated for several days or your package appears to be delayed, please contact us.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
Orders returned due to an incorrect or incomplete address may require additional postage before they can be reshipped.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the shipping box and packaging
We'll work quickly to resolve the issue through a replacement, repair, or refund when appropriate.
Questions?
If you have any questions about shipping or your order, please contact us. We're always happy to help and appreciate your support of the Fjordlings collection!